EquuSport is a family business, and we like to treat our customers like an extended part of our family!
We like to keep things simple, so there are a few things about our online store, orders, and horse show accounts that we want to be upfront about.
For custom bits please allow 3-5 weeks for production and shipment. Some popular bits may be in stock and will ship faster, others will be have to be produced on an order by order basis and will take longer. If you need something rushed, please notify us at the time of order, and we will do our best to get it produced on your timeline if we can. We thank you for your patience!
When you place an order on our website we will do our very best to get you your products as soon as we can.
Due to the high volume of orders, it is possible that a product you ordered will go out of stock between the time you add it to your cart and when you place the order. We do our best to sync our inventory with the website but there are times when orders and sales on site overlap and the product goes out stock before we can update it online. If an item is out of stock we will notify you as soon as we are aware of the discrepancy. If an order is out of stock please allow up to 2-3 weeks for us to get it onsite and ship to you.
If you ordered an item that is either out of stock or discontinued, we will often suggest a suitable substitution, as well as a timeline for when the product will be back on hand. Both of these options will be emailed to communicate this.
Due to the way that google has structured their new inboxes our order emails sometimes go to your “updates tab.” Please add Sales@Equusport.com to your address book and if one of our emails lands in your updates tab, please drag it to your primary tab and select “yes” when prompted to “Do this for future messages from email@example.com”
Horse Show Accounts
We are happy to open an account for you during a horse show. In order to do that we must have a valid credit card number, billing address, phone number and email. You agree to have the outstanding balance charged to the card on file at the close of the show.
*Trainers: Please note that effective January 2, 2015 we will not bill out clients for you. If you or your staff come in to purchase something on behalf of a client, it is your responsibility to send the client(s) to us to set up an account with payment before the close of the show. If the clients do not set this up by Sunday at 5pm, all outstanding balances will be billed to you, to be paid out in full, with client billing done by you post invoicing.*