EquuSport, LLC Terms & Conditions of Use
EquuSport is a family business, and we like to treat our customers like an extended part of our family!
We like to keep things simple, so there are a few things about our online store, orders, and horse show accounts that we want to be upfront about. Please review the below before you place your order.
We will allow returns or exchanges on specific items that are unused and in new, re-sellable condition within 14 business days of purchase (if in store) or delivery (if online). All returns must have a return authorization to accompany them or they will be denied.
- All rubber, flexible mouth, plastic, or vulcanite bits, regardless of maker, are final sale and may not be returned.
- All custom bits are final sale. If you wish to send your custom bit back for some reason, we will decide at our discretion if they can be exchanged or if we will issue you store credit for a future purchase.
- All leather goods that have been oiled or have had nameplates mounted on them are final sale and cannot be returned.
- Custom bridles may not be returned if they do not fit. However, if the fit is not correct EquuSport will make every attempt to remedy the problem.
A special note about Poponcini Bits: The manufacturer of Poponicini Bits does not warranty the durability of these mouthpieces against teeth or chewing. The warranty only applies internal cable failure and thus any wear to the rubber mouthpiece is not covered by Poponicini Bits or EquuSport LLC and thus not eligible for replacement or exchange. You can learn more about the makeup of these bits as well as use precautions: http://www.poponcinibits.com/en/bits-mouthpieces-horses/harmony/16
Any returns outside the above are are handled on a case by case basis for store credit only.
Here is our complete Return Policy
Please make sure your shipping address is correct and compatible with the shipping carrier you selected. EquuSport is not responsible for incorrect address or non-deliverable address. If your order is returned to us due to non delivery, you will be responsible for the cost of shipping on the original order, as well as a replacement order with the address correction.
Please note that UPS cannot be delivered to POBs, you must select USPS.
For example. If you have an address that is only available via post office, please select USPS not UPS or Fedex. Likewise if you have an address that is not registered or deliverable for the US Post office, please select either UPS or FedEx.
Please be advised that international shipments shall be billed freight cost at time of order.
The receiver shall be responsible for all fees due and payable at the time of receipt of merchandise in the importing country.
These may include, but not limited to: duty, brokerage and excise taxes in accordance with the importing country’s tariff codes.
Furthermore, as these rates are country specific, EquuSport has no way of estimating these costs at time of delivery.
Should one wish to know the estimated cost of import, please contact the governing authority in the receiving country.
For custom bits please allow up to 3-5 weeks for production and shipment. Some popular bits may be in stock and will ship faster, others will be have to be produced on an order by order basis and will take longer. If you need something rushed, please notify us at the time of order, and we will do our best to get it produced on your timeline if we can.
Custom bits are all made by hand and subsequently can have small variations than what is pictured on the website.
We thank you for your patience!
When you place an order on our website we will do our very best to get you your products as soon as we can.
Due to the high volume of orders, it is possible that a product you ordered will go out of stock between the time you add it to your cart and when you place the order. We do our best to sync our inventory with the website but there are times when orders and sales on site overlap and the product goes out stock before we can update it online. If an item is out of stock we will notify you as soon as we are aware of the discrepancy. If an order is out of stock please allow up to 2-3 weeks for us to get it onsite and ship to you.
If you ordered an item that is either out of stock or discontinued, we will often suggest a suitable substitution, as well as a timeline for when the product will be back on hand. Both of these options will be emailed to communicate this.
Due to the way that google has structured their new inboxes our order emails sometimes go to your “updates tab.” Please add Sales@Equusport.com to your address book and if one of our emails lands in your updates tab, please drag it to your primary tab and select “yes” when prompted to “Do this for future messages from firstname.lastname@example.org”
Horse Show Accounts
We are happy to keep an open an account for you during a horse show. In order to do that, we must have a valid credit card number (or open check) with full billing info: billing address, trainer, phone number and email. By having an account with us, you agree to have any outstanding balance charged to the card on file at the close of the show.
*Trainers: Please note that effective January 2, 2015 we will not bill out clients for you. If you or your staff come in to purchase something on behalf of a client, it is your responsibility to either a) provide full billing details for your client or b) send the client(s) to us to set up an account with payment before the close of the show. If the clients do not set this up by Sunday at NOON, all outstanding balances will be billed to you, to be paid out in full, with client billing done by you post invoicing.*