EquuSport, LLC Terms & Conditions of Use
EquuSport is a family business, and we like to treat our customers like an extended part of our family!
We like to keep things simple, so there are a few things about our online store, orders, and horse show accounts that we want to be upfront about. Please review the below before you place your order.
We will allow returns or exchanges on specific items that are unused and in new, re-sellable condition within 14 business days of purchase (if in store) or delivery (if online). All returns must have a return authorization to accompany them or they will be denied.
- All rubber, flexible mouth, plastic, or vulcanite bits, regardless of maker, are final sale and may not be returned.
- All custom bits are final sale. If you wish to send your custom bit back for some reason, we will decide at our discretion if they can be exchanged or if we will issue you store credit for a future purchase.
- All leather goods that have been oiled or have had nameplates mounted on them are final sale and cannot be returned.
- Custom bridles may not be returned if they do not fit. However, if the fit is not correct EquuSport will make every attempt to remedy the problem.
Any returns outside the above are are handled on a case by case basis for store credit only.
Here is our complete Return Policy
Please make sure your shipping address is correct and compatible with the shipping carrier you selected. EquuSport is not responsible for incorrect address or non-deliverable address. If your order is returned to us due to non delivery, you will be responsible for the cost of shipping on the original order, as well as a replacement order with the address correction.
Please note that UPS cannot be delivered to POBs, you must select USPS.
For example. If you have an address that is only available via post office, please select USPS not UPS or Fedex. Likewise if you have an address that is not registered or deliverable for the US Post office, please select either UPS or FedEx.
Please be advised that international shipments shall be billed freight cost at time of order.
The receiver shall be responsible for all fees due and payable at the time of receipt of merchandise in the importing country.
These may include, but not limited to: duty, brokerage and excise taxes in accordance with the importing country’s tariff codes.
Furthermore, as these rates are country specific, EquuSport has no way of estimating these costs at time of delivery.
Should one wish to know the estimated cost of import, please contact the governing authority in the receiving country.
For custom bits please allow up to 3-5 weeks for production and shipment. Some popular bits may be in stock and will ship faster, others will be have to be produced on an order by order basis and will take longer. If you need something