At EquuSport, we stand behind the quality of our products and your satisfaction.
We will allow returns or exchanges on specific items that are unused and in new, re-sellable condition within 14 business days of purchase (if in store) or delivery (if online).
Please note: all non in-person returns must be authorized by EquuSport prior to shipment.
Any returns outside the above are are handled on a case by case basis for store credit only.
All returns must be pre-authorized by us and are handled on a case by case basis.
All returns outside of 14 days are final sale.
Bring it back to the shop at the horse show we are at. You can see our calendar here.
Send your merchandise back via a trackable carries such as UPS or FedEX. Please contact us so we can issue you a return authorization and address to ship your item(s) back.
– Your return is shipped back to our mobile tack shop. It arrives to us 2-10 business days after you ship it back depending on your geographic shipping location.
– Once your return is delivered to us and inspected, your request for a refund or exchange is processed in 1-2 business days.
– Your refund is processed, and information is sent from EquuSport to your financial institution.
– Your refund will be accepted by your financial institution and show on your account in 1-4 business days. (This varies depending on your financial institution’s policy and processing time)
– Your exchange item is processed depending on availability and is shipped from our shop within 2 business hours from the time the exchanged item is received.
– Your exchange order is shipped to you via standard shipping and should arrive in 2-9 business days depending on your geographic location.