At EquuSport, we stand behind the quality of our products and your satisfaction. We will allow returns or exchanges on specific items that are unused and in new, re-sellable condition within 14 business days of purchase (if in store) or delivery (if online). All returns must have a return authorization to accompany them or they will be denied.
Please note the following return exceptions:
- All rubber, flexible mouth, plastic, or vulcanite bits, regardless of maker, are final sale and may not be returned.
- All custom bits are final sale. If you wish to send your custom bit back for some reason, we will decide at our discretion if they can be exchanged or if we will issue you store credit for a future purchase.
- All leather goods that have been oiled or have had nameplates mounted on them are final sale and cannot be returned.
- Custom bridles may not be returned if they do not fit. However, if the fit is not correct EquuSport will make every attempt to remedy the fit.
Any returns outside the above are are handled on a case by case basis for store credit only.
Returns must be pre-authorized by us and are handled on a case by case basis.
There will be a restocking fee of $45 and all shipping fees are non refundable. All returns outside of 14 days are final sale.
Please do not forget to include your return authorization and original invoice with return.
You may return your item(s) in one of the following ways:
Return Option 1
Bring it back to the shop at the horse show we are at. You can see our calendar here.
Return Option 2
Send your merchandise back via INSURED FEDEX or INSURED UPS. Please contact us so we can issue you a return authorization and address to ship your item(s) back.