FREQUENTLY ASKED QUESTIONS

These are some of the most common questions our clients ask us. If you can’t find your answer here, don’t hesitate to reach out to us by email or phone. 

ORDERING FROM EQUUSPORT

You can view our return policy by following this link: return policy.

Absolutely! Whether you buy a bit from us or have one already, we can cover any bit you would like to create a leather mouthpiece for. The fee to cover a bit is $50.00 USD. 

If you already have a bit, please email us to get the shipping address to send your bit. If you purchase a bit from us, please let us know that you would like it covered and we will do so before we ship it to you. 

Of course! We do custom orders on bits all the time – it’s one of our specialties! Please use the contact us form to submit a request or ask a question. 

Yes! In most instances, we can create a bit from scratch based on photos submitted to us. We ask that you send photos so we can verify manufacturing ability. Please use the contact us form to submit a request or ask a question. 

Shopping for a Custom Bridle can be daunting, so we have tried to take all of the guesswork out of the equation. We created a Custom Bridle Measurement Sheet that outlines what needs to be measured on your horse, and an online ordering system. 

Once you have measured your horse according to the guide for a perfect custom bridle fit, you can input the measurements online and get us started on your project ASAP!

Custom bridles are just like they sound – a bridle made specifically for the measurements of your horse. Our bridles are similar to Jimmy’s 20th Century Bridles that have been a showpiece in the show ring for so many years but are no longer manufactured. The color of the leather is Sedgewick Hazel as is all EquuSport Bridlework. 

We have chosen a lighter leather that oils to a nice, rich brown. Light color tannage ensures top quality hides. Dark color is often used to hide the leather’s imperfections. 

You can learn more about our bridle sizing with our info sheets: British Bridle Size Guide & EquuSport Bridle Size Guide

Please use this table to order European sized bits. Thank you! 

Most of our bits do not come with rounds. Any gag bits not pictured with rounds need to have rounds (leather or rope) purchased separately. 

Not always. All standard (non-custom) or off-the-shelf Pelhams, Kimberwickes, and Weymouths, excluding Poponcini, come with standard curb hooks and chains, but you can always order additional chains or hooks if desired. Curbs and hooks will need to be purchased separately on all custom curb bits. 

We ship via USPS, UPS, FedEx worldwide.  You can select your shipping option at checkout.

Please note that UPS cannot be delivered to Post Office Boxes (POBs), you must select USPS. 

For example.  If you have an address that is only available via post office, please select USPS not UPS or Fedex.  Likewise if you have an address that is not registered or deliverable for the US Post office, please select either UPS or FedEx.

Please make sure your shipping address is correct and compatible with the shipping carrier you selected.  EquuSport is not responsible for incorrect address or non-deliverable address.  If your order is returned to us due to non delivery, you will be responsible for the cost of shipping on the original order, as well as a replacement order with the address correction.

INTERNATIONAL ORDERS

We sure do! 

Please be advised that international shipments shall be billed freight cost at the time of order. 

The receiver shall be responsible for all fees due and payable at the time of receipt of merchandise in the importing country. These may include, but are not limited to: duty, brokerage, and excise taxes in accordance with the importing country’s tariff codes. 

Furthermore, as these rates are country-specific, EquuSport has no way of estimating these costs at the time of delivery. 

Should one wish to know the estimated cost of import, please contact the governing authority in the receiving country. 

GENERAL QUESTIONS

Some of our product lines are available for wholesale distribution. Please email us and include your name, company, and what you’d like to carry.